Support — a Munich office, a phone, an inbox
All support is answered by three people in a small Munich office. There is no chat widget on this site. HuntingtonMod is not affiliated with, endorsed by or connected to Huntington Bancshares Incorporated, Huntington National Bank, or Huntington Investment Company.
support@huntingtonmod.org
Answered within one working day; usually within four hours during Munich office hours.
Phone
+49 89 24 22 07 90
Monday to Thursday, 09:00 to 17:00 CET. No queues, no menu, a person answers.
Post
HuntingtonMod GmbH
Maximilianstraße 34, 80539 München, Germany
For statutory notices that require paper form.
Response time — normal
Four working hours during Munich office hours (Mon–Thu).
Response time — GDPR
Five working days for privacy requests; up to one calendar month for complex Article-15 requests.
Response time — security
One working day for coordinated-disclosure reports at security@huntingtonmod.org.
Before you write
Please skim the FAQ — most questions are answered there. If it concerns a specific invoice, please include the invoice reference number; if it concerns your workspace, please include the e-mail address on file.
What we cannot help with
We cannot help with anything related to actual banks. If you are trying to reach Huntington Bancshares, Huntington National Bank or Huntington Investment Company, please close this tab and use their published customer number. HuntingtonMod is not affiliated with, endorsed by or connected to Huntington Bancshares Incorporated, Huntington National Bank, or Huntington Investment Company, and cannot forward your request, look up your account, reset your banking password or resolve any US-facing financial matter.
Escalation
If you are unhappy with a support reply, please reply to the same thread with the phrase "Escalate to management". The managing director Andrea Weiss will read the escalation personally and respond within five working days. Roughly one in six escalations changes the outcome.
Public documentation
See the Disclaimer, Terms, Privacy, Refund, Cookies and Security Whitepaper. All are versioned and dated.